We strive to ensure your complete satisfaction with your purchase. If, for any reason, you find that you are not entirely satisfied, we are happy to accept returns within 14 days of the purchase date. Kindly note that items should be returned in their original condition—unworn, unused, unwashed, with all tags and packaging intact.
Return Fees:
Domestic Orders: A return fee of $15 will be deducted from your refund for domestic orders.
International Orders: A return fee of $33 will be deducted from your refund for international orders.
- Refunds are eligible on full priced styles only.
- Full price items can be returned for a full refund, store credit or size exchange.
- Sale items are not eligible for a refund. All discounted styles marked as "sale" on the product page or discounted during a flash/promotional sale with a code or automatic discount can be returned for a store credit or free size exchange only.
- Final Sale items are not eligible for a refund or store credit. Styles marked as “final sale - size exchange only” on the product page are eligible for size exchange only, pending size availability. If your desired size is not available to exchange, you cannot return the item for store credit or refund.
- Store credits are valid for one year from the date of issue and will be emailed to you with a unique code for online use.
This policy applies to all purchases made through moanarose.com
We cannot accept returns from third party stores or online stores stocking Moanarose.
If your return does not comply with these conditions your item/s will not be accepted and returned to you at your cost.
Please allow up to 2 business days for your return to be processed. You will receive an email when our team has received your return and again when your return is processed.
If you have any concerns in regards to an order or have received a faulty item, please email info@moanarose.com with your order details and we will get back to you as soon as possible.