Return Policy

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we will gladly accept returns within 14 days of the purchase date. Please note that items must be returned in their original condition, unworn, unused, unwashed, and with all tags and packaging intact.

All swimwear must be tried on wearing undergarments, and the protective hygiene strip must remain in place and cannot be removed. Swimwear can be returned in accordance with our normal return policy.

 

Return Fees:

Domestic Orders: A return fee of $15 will be deducted from your refund for domestic orders.

International Orders: A return fee of $33 will be deducted from your refund for international orders.

 

  • Refunds are eligible on full priced styles only. 
  • Full price items can be returned for a full refund, store credit or size exchange.
  • Sale items are not eligible for a refund. All discounted styles marked as "sale" on the product page or discounted during a flash/promotional sale with a code or automatic discount can be returned for a store credit or free size exchange only. 
  • Final Sale items are not eligible for a refund or store credit. Styles marked as “final sale - size exchange only” on the product page are eligible for size exchange only, pending size availability. If your desired size is not available to exchange, you cannot return the item for store credit or refund. 
  • Store credits are valid for one year from issue date, and will be emailed to you with a unique code to use online.

 

This policy applies to all purchases made through moanarose.com

We cannot accept returns from third party stores or online stores stocking Moanarose

If your return does not comply with these conditions your item/s will not be accepted and returned to you at your cost.

Please allow up to 2 business days for your return to be processed. You will receive an email when our team has received your return and again when your return is processed.

If you have any concerns in regards to an order or have received a faulty item, please email customercare@moanarose.com with your order details and we will get back to you as soon as possible.